FAQs Signia App & Accessories
Signia App FAQs
Where can I find the Signia app?
The Signia app is freely downloadable in the Apple App Store and Google Play Store of all compatible iOS and Android devices.
With which hearing aids is the Signia app compatible?
The Signia app is compatible with the complete Signia hearing aid portfolio except Fun and Fast.
With which mobile devices is the Signia app compatible?
The Signia app is compatible with most of the Android (Android 5.0 and higher) and Apple (iOS version 9.3 and higher) devices. You will find the list of the recommended Android devices for the optimal app stability on the Signia app website.
What kind of adjustments can I make by using the Signia app?
Using the Signia app, you can:
- change the hearing program and microphone volume level;
- adjust the sound balance (basses and trebles);
- adjust the Tinnitus therapy signal (if available);
- adjust the directionality of the hearing aid microphones individually by using the 360° Spatial Configurator;
- manage your audio streaming devices (e.g. StreamLine TV, StreamLine Mic, CROS devices ,etc.) and control their volume discreetly;
- stay in closer contact with your hearing care professional and get individual remote support via TeleCare (a prior activation by your hearing care professional is needed)
As a result, the Signia app offers you a wide variety of individual adjustment options enabling further personalization of your hearing experience.
What kind of permissions does the Signia app require and request?
Depending on the operating system of your mobile device as well as the type of your hearing aids, the Signia app may require some initial permissions like:
- receiving notifications
- to get notifications from your HCP
- accessing the motion & fitness activity
- to improve your listening experience while you are moving, walking or in any other activity
- accessing the location services:
- to use the activity/movement/walking detection feature
- to keep the application alive in the background (Please note: No location data is transferred!)
- accessing the camera, audio, photos, media and files
- to receive a video call from your hearing care professional (available upon prior activation by your hearing care professional).
Direct Streaming FAQs
With which Apple devices and which Signia hearing aids can I use direct streaming?
You can find the list of all compatible Apple devices as well as Signia hearing aids by clicking on the link below.Made for iPhone hearing aids
While direct streaming, can I hear the sound in both ears in case I wear a pair of hearing aids?
Yes, with Signia hearing aids you will be able to stream the sound into both ears and enjoy the stereo sound quality.
What happens if a phone call is coming in while I am streaming music?
If you get a phone call while you are streaming music, then you will hear the ringtone of the phone call and the music streaming will be paused automatically. As soon as the call has ended, the music streaming continues from the point where it has been paused.
Can I use this technology if I do not have an Apple device (e.g. an Android phone)?
In case you have a non-Apple mobile device with Bluetooth functionality, you can still enjoy audio streaming by using our StreamLine Mic accessory.More about StreamLine Mic
StreamLine Mic FAQs
With which hearing aid models is the StreamLine Mic compatible?
Currently, StreamLine Mic is compatible with all Signia Nx hearing aids with Bluetooth connectivity.
With which mobile devices is the StreamLine Mic compatible?
The StreamLine Mic enables direct connectivity to the following devices:
– Bluetooth-enabled Android devices
– Bluetooth-enabled Apple devices
– Bluetooth-enabled PCs, laptops, and older phones
For all devices mentioned above, the Bluetooth FW version should be 4.2 or higher.
Do I need an app to use the StreamLine Mic?
No, you do not necessarily need an app to use the StreamLine Mic. However, you can use the Signia app as a remote control to control the microphone volume.
Can I control the StreamLine Mic volume via the Signia app on every mobile device and with every app version?
The remote control of the StreamLine Mic volume is available with the Signia app.Learn more about Signia app
Do I need a special hearing program to use the StreamLine Mic?
No. You do not need to have a special hearing program to use StreamLine Mic.
In this way, the StreamLine Mic offers you a very convenient plug-and-play solution.
With how many Bluetooth devices can the StreamLine Mic be paired?
StreamLine Mic can be paired with max. eight (8) Bluetooth devices.
Nevertheless, only one (1) Bluetooth source can be used actively at the same time.
Pairing has to be done only once. StreamLine Mic connects to the first Bluetooth device within reach automatically. To switch to another device, the Bluetooth connection of the active device has to be disabled.
What is the battery runtime of the StreamLine Mic? Can I follow the charging status on the device?
The StreamLine Mic provides up to six (6) hours battery runtime with full functionality (i.e., continuous streaming).
Full charge takes approximately two (2) hours.
The StreamLine Mic can be charged via USB or usual plug-in (all necessary cables are included in the package).
The charging status can be followed very intuitively via the different colors of the device’s power status indicator.
StreamLine TV FAQs
With which hearing aid models is StreamLine TV compatible?
Currently, StreamLine TV is compatible with Signia Nx and Pure 13 BT primax hearing aids.
Do I need an app to use StreamLine TV?
No, you do not necessarily need an app to use the StreamLine TV. However, you can use the Signia app as a remote control:
– to adjust the volume, and
– to start streaming remotely without any need to have a dedicated hearing program for TV streaming.
Can I pair more than one pair of hearing aids with my StreamLine TV at the same time?
Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.
I have more than one TV at home. Can I pair my hearing aids with more than one StreamLine TV at the same time?
No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.
In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it:
(1) Turn the hearing aids off and on by opening and closing the battery door
(2) Put your hearing aids onto the top side of the StreamLine TV
(3) Wait for approximately 30 seconds
Does StreamLine TV support Dolby Digital Sound?
Yes. StreamLine TV supports high-quality Dolby Digital Sound.
CROS Pure Charge&Go Nx FAQs
Which hearing devices is the CROS Pure Charge&Go Nx compatible with?
The CROS Pure Charge&Go Nx is compatible with the following hearing devices:
- Pure Charge&Go Nx 7/5/3 Nx
- Motion Charge&Go Nx 7/5/3 Nx
Can I use direct streaming of phone calls and/or music when I have a CROS Pure Charge&Go Nx device?
Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx hearing devices, mentioned in the FAQ above, which support:
- direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
- audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Can I use direct streaming from my TV when I have a CROS Pure Charge&Go Nx device?
Yes. CROS Pure Charge&Go Nx is compatible to the Signia Nx hearing devices, mentioned in the FAQ above, which support audio streaming from your TV via our StreamLine TV accessory.
How can CROS Pure Charge&Go Nx provide a more natural hearing than its competitors?
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*
What is the battery runtime of CROS Pure Charge&Go?
A fully charged CROS Pure Charge&Go device provides up to 21 hours daily runtime.
The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.Please click here to learn more about Lithium-ion batteries
How long does it take to fully charge CROS Pure Charge&Go?
Full charge takes 3-4 hours.Please click here to learn more about Lithium-ion batteries
Is there a possibility of faster charging if I do not have time to wait for a full charge?
Yes. Only 30 minutes charging allows up to 6 hours additional usage.Please click here to learn more about Lithium-ion batteries
CROS Pure 312 Nx FAQs
Which hearing devices is CROS Pure 312 Nx compatible with?
The CROS Pure 312 Nx is compatible with the following hearing devices:
– Pure 312 Nx
– Pure 13 Nx
– Pure Charge&Go Nx 7/5/3 Nx
– Motion 13 Nx
– Motion 13P Nx
– Motion Charge&Go Nx 7/5/3 Nx
– Insio Nx ITC/ITE 7/5/3 Nx
Can I use direct streaming of phone calls and/or music when I have a CROS Pure 312 Nx device?
Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices, mentioned in the FAQ above, which support:Click here for the list of Made-for-iPhone compatible Apple devices
– direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard
– audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Can I use direct streaming from my TV when I have a CROS Pure 312 Nx device?
Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices (mentioned in the FAQ above) which support audio streaming from your TV via our StreamLine TV accessory.
How can CROS Pure 312 Nx provide a more natural hearing than its competitors?
Many hearing aid users do not like the sound of their own voice through their hearing aids because it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural-sounding own voice combined with optimal perception of all other sounds for the most pleasant, natural listening experience.
What kind of control elements does CROS Pure 312 Nx offer?
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the myControl App, which is free to download onto your smartphone.
CROS Silk Nx FAQs
Which hearing devices is CROS Silk Nx compatible with?
CROS Silk Nx is compatible with the following hearing devices:
– Silk 7/5/3 Nx
– Insio 7/5/3 Nx
I need a very small, almost invisible device for my one-sided hearing loss. Is CROS Silk the right device for me?
Definitely yes. Our new CROS Silk is the smallest solution in its class.
Can I control my CROS Silk remotely?
Yes. We offer a direct and very convenient remote control of your CROS Silk device via our touchControl App, which is freely downloadable onto your smartphone.
I do not have any smartphone. Is there a remote control possibility for CROS Silk other than an app?
Yes. Our miniPocket accessory also provides a highly convenient remote control.
*OVP (Own Voice Processing) is available for Bi-Cros fittings only.