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Make Phone Calls the Smart Way

Phones are our most popular means of communication for professional and personal use. In noisy environments like open-plan offices or on the train, making phone calls can present a particular challenge for hearing aid wearers. With the TwinPhone feature in Signia primax™ hearing aids, using the phone becomes easy and convenient, even in challenging listening situations. And thanks to the easyTek™ remote streamer, your hearing aids can even connect directly to Bluetooth®-enabled phones and serve as a headset for wireless, hands-free operation.

Stress-free phone calls

“Hello Mr. Smith, how are you? I just wanted to ask if the migration to the new software went well.”

As a customer service representative, the telephone is an essential job tool for Janet Meeney,* whether it be for initial contact, clarification of outstanding questions, or support following the successful conclusion of a transaction. When it comes to customer retention, a one-to-one conversation is far more effective than an email, which is why Janet often likes to pick up the phone. But, before she had her hearing aids, she noticed she had to ask callers to repeat themselves frequently because she did not fully understand what they were saying. However, when she got her first pair of hearing aids, she was disappointed to find understanding phone callers didn’t become much easier than before. She started to suspect the background noises in her office were the culprit, as they overlapped with customers’ voices.

Understand every word without strain

It wasn’t until she got her new Signia hearing aids with primax technology that she began to enjoy using the phone as much as she did before her hearing started to go. Now, she can simply hold the receiver to her ear and understand callers like Mr. Smith clearly, even though her coworkers in the open-plan office are also making calls, chatting, and typing on their keyboards.

It’s the TwinPhone function in these smart hearing aids that makes using the telephone so easy for hearing aid wearers. As soon as Janet puts the receiver to her ear, the telephone program activates. Now the hearing aid in the ear against the receiver not only amplifies what her conversation partner is saying, it also automatically transmits their speech wirelessly to the hearing aid in her other ear. This allows Janet to hear her caller’s voice in both ears at the same time, which enables a high level of speech understanding despite background noise and reduces hearing strain. It’s a win-win situation for Janet and her customers.

The smarter way to make phone calls

Janet can also enjoy telephone and video conferences on her computer. Her colleagues have to put on a headset first, but thanks to her easyTek accessory, all she has to do is press a button and it streams audio via Bluetooth directly into her hearing aids. She can do the same with audio from Bluetooth-enabled PCs, tablets, smartphones, MP3 players, and televisions, transforming her hearing aids into a headset that is always on and ready to use.

The central element of easyTek is a button located in the middle. If Janet’s phone rings, she can accept and end the call using this button. She no longer misses any calls, because the sound of the telephone ringing is transmitted directly into her hearing aids, even in noisy environments like her bustling office.

*We invented Janet Meeney for story telling reasons but all situations depicted could occur as explained in real life.

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